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Bryan Muhumure
Open to opportunitiesCustomer Support Advisor
Bilingual customer support professional with 3+ years in high-volume call centers, focused on resolving issues and de-escalating.
CanadaCustomer Support Advisor at Concentrix Canada
About
I’m a bilingual (English/French) customer service professional with 3+ years of experience in high-volume call center environments. I deliver exceptional service by efficiently resolving inquiries, addressing concerns, and building positive customer relationships.
In my recent role as a Customer Support Advisor, I handled multiple daily interactions while maintaining strong performance metrics. I managed escalations and de-escalated difficult situations professionally, identified customer needs, and provided effective solutions while meeting targets for call quality, efficiency, and customer satisfaction.
Previously, I supported parking services and billing inquiries through high-volume inbound calls, processed transactions, troubleshot system issues, and accurately documented interactions using internal CRM systems. I bring fast typing and data entry, problem-solving and critical thinking, and a calm, respectful approach—supported by tools like Salesforce, Zendesk, Freshdesk, Avaya, Five9, and Genesys Cloud.
Experience
Customer Support Advisor
Delivered high-quality bilingual customer support in a fast-paced call center environment. Managed multiple daily interactions, handled escalations and de-escalated difficult situations, and maintained call quality, efficiency, and customer satisfaction targets.
Customer SupportCall HandlingCRM SystemsConflict ResolutionDe escalationProblem SolvingTime ManagementMultitaskingEscalation HandlingSalesforceZendeskFreshdesk
Customer Service Representative
Provided bilingual support for parking services, payments, and access issues through high-volume inbound calls. Resolved complaints, processed transactions, troubleshot system issues, and documented interactions using internal CRM systems.
Education
Algonquin College
Completed an Architecture Technology program at Algonquin College from 2020 to 2023.
Completed an Architecture Technology program at Algonquin College from 2020 to 2023.
Lindsay Thurber Comprehensive High School
Earned a High School Diploma at Lindsay Thurber Comprehensive High School from 2017 to 2019.
Earned a High School Diploma at Lindsay Thurber Comprehensive High School from 2017 to 2019.