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Burak Odabaşı
Looking for a jobSoftware Support Specialist
Software Support Specialist at Protel Inc. supporting international clients with POS and SaaS systems and maintaining 95% SLA compliance.
TurkeySoftware Support Specialist at Protel Inc.
Experience
Software Support Specialist
Provided Level 1 and Level 2 technical support for POS and SaaS systems to international clients. Managed support requests via Zendesk and ticketing systems, ensuring 95% SLA compliance.
ZendeskSQL ServerJiraConfluenceAPI Testing ToolsRemote DesktopSLA Monitoring
Foreign Trade Consultant
Managed B2B communication with international clients, handling order processing and shipment tracking. Coordinated between production, logistics, and overseas buyers to ensure timely delivery.
B2B CommunicationsOrder ProcessingShipment TrackingLogistics Coordination
Call Agent – Technical Support
Delivered technical assistance for Apple mobile devices and software to global customers. Guided customers through troubleshooting processes for iOS, iCloud, and Apple ID issues.
Technical SupportiOSICloudApple IDCRM SystemsTroubleshooting
Software Support Assistant
Assisted in providing technical support for POS and SaaS systems, handling customer inquiries and troubleshooting issues.
Education
Kocaeli University
Pursued an Associate Degree in Tourism at Kocaeli University.