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Customer Support Specialist (SaaS)
Customer Support Specialist at CloudLoop Technologies who maintained 97% CSAT and authored 40+ knowledge base articles.
RomaniaCustomer Support Specialist (SaaS) at CloudLoop Technologies
Provided Tier 1 and Tier 2 support for a B2B SaaS platform via Zendesk, handling 60+ tickets daily. Maintained 97% CSAT score and authored 40+ knowledge base articles, reducing ticket volume by 20%.
ZendeskTier 1 SupportTier 2 SupportTroubleshootingAPI IntegrationBillingKnowledge Base DevelopmentCSATFirst Contact ResolutionsMultilingual SupportTurkishDutch
Delivered real-time customer support in English, Turkish and Dutch for a global user base via live chat. Handled 200+ daily interactions, resolving product questions and managing escalations.
Live ChatCustomer SupportMultilingual SupportEnglishTurkishDutchEscalation ManagementQuality AssuranceCSAT
Managed customer inquiries for a multi-brand e-commerce platform via Freshdesk, handling order tracking, returns and payment issues. Processed refunds and exchanges, coordinating with logistics and payments teams.
FreshdeskE commerce SupportOrder TrackingReturnsRefundsPayment Issue TroubleshootingMultilingual SupportTurkishEnglishOnboarding
Handled customer inquiries end-to-end via chat, email and phone as single point of contact. Coordinated maintenance requests and tracked resolution through internal ticketing system.
Customer ServiceTicketing SystemsLive ChatEmail SupportPhone SupportMaintenance Coordination
Completed a Digital Marketing Certificate in 2026.
Completed a Digital Marketing Certificate in 2026.
Earned a High School Diploma in Tourism & Front Office from 2016 to 2020.
Earned a High School Diploma in Tourism & Front Office from 2016 to 2020.
Profile sourced from Himalayas.