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Busisiwe Bongekile
Looking for a jobTier 1 IT Support Technician
IT Technician at Tech Keys, resolving Windows, Microsoft 365, and connectivity issues for remote users.
South AfricaTier 1 IT Support Technician at Tech Keys
Experience
Tier 1 IT Support Technician
Provided first-line remote IT support, responding to user incidents and service requests. Troubleshot Windows issues, assisted with Microsoft 365, investigated connectivity problems, and documented resolutions in tickets.
Microsoft 365Active DirectoryWindowsRemote SupportTroubleshootingNetworkingVPNWiFiLANTicketing Systems
IT Technician
Delivered onsite and remote technical assistance to a diverse clientele across multiple locations. Diagnosed and resolved complex connectivity and personal computer issues for end-users, and provided dedicated support for CCTV and biometric systems.
CCTVBiometricsTroubleshootingConnectivityRemote Support
Education
iStudent Academy
Earned a Further Education and Training Certificate in Information Technology, covering A+ Hardware, N+, Cloud Fundamentals, Security Fundamentals, Operating Systems, and Technical Support.
Pinetown Girls High School
Completed matric at Pinetown Girls High School from 2014 to 2018.
Completed matric at Pinetown Girls High School from 2014 to 2018.