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Cael Madrid
Looking for a jobBusiness Development & Marketing Operations Manager
Business development manager at Tributan LLC, coordinating HubSpot workflows and strategic partner initiatives.
PhilippinesBusiness Development & Marketing Operations Manager at Tributan LLC
Experience
Business Development & Marketing Operations Manager
Coordinate business development and commercial operations for a U.S.-based tax incentive advisory business, supporting R&D tax credits and adjacent service-line initiatives. Administer HubSpot sales and partner workflows, including pipeline data, deal properties, reporting dashboards, payment tracking, and process improvements.
HubSpotCRM AdministrationPipeline ManagementSales OperationsLead GenerationMarketing OperationsKPI ReportingContract CoordinationCross Functional Project ManagementProcess Improvement
National Account Manager
Managed 40–60 active B2B leads monthly using HubSpot and ZoomInfo, coordinating follow-up, proposals, and client communications. Improved lead follow-up efficiency by approximately 20% through CRM tracking improvements; prepared 30+ proposals and quotations.
HubSpotZoomInfoB2B SalesAccount ManagementLead ManagementProposal PreparationCRM Tracking
Sales, Lead Generation & Marketing Support
Managed 1,000+ prospect records and supported sales prospecting, marketing campaigns, competitor research, and outreach. Improved lead database accuracy by approximately 25% through data cleanup and record maintenance.
Lead GenerationMarketing CampaignsCompetitor ResearchData CleaningCRM Management
Technical Support Representative
Resolved 30–50 customer cases daily across phone, chat, and email; maintained accurate case records and service KPIs.
Customer SupportCase ManagementKPI TrackingPhone SupportLive ChatEmail Support
Support Ambassador
Handled 40+ customer interactions daily and supported documentation and workflow improvements.
Customer InteractionDocumentationWorkflow Improvement
Client Service Associate / Subject Matter Expert
Handled complex escalations, coached 10–15 colleagues, and developed onboarding and training reference materials.
Escalation ManagementCoachingTraining Material DevelopmentOnboarding
Billing, Sales & Technical Support / OIC Team Lead
Supervised 12–18 agents across sales, billing, and technical support; supported onboarding for 20+ new hires.
Team LeadershipSales SupportBilling SupportTechnical SupportOnboarding
Education
Google
In progress: Google Project Management Professional Certificate.
Lean Six Sigma
In progress: Lean Six Sigma Black Belt certification.
Polytechnic University of the Philippines
Bachelor of Science in Physical Education degree from the Polytechnic University of the Philippines.
Google
Completed Google Analytics Certification and Advanced Google Analytics.
Google
Completed Advanced Google Analytics certification.
Lean Six Sigma
Completed Lean Six Sigma White Belt certification.
Lean Six Sigma
Completed Lean Six Sigma Yellow Belt certification.