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Candice Irimu
Looking for a jobOnboarding & Activation Lead
Onboarding & Operations Specialist at Power Financial Wellness who increased new customer adoption by 25% and reduced onboarding time by 30%.
KenyaOnboarding & Activation Lead at Power Financial Wellness
Experience
Onboarding & Activation Lead
Designed and delivered structured onboarding and activation programs, increasing new customer adoption by 25% within the first quarter. Led company-wide CRM implementation, reducing onboarding time by 30% and improving team productivity.
OnboardingActivationCRM ImplementationTrainingSOP DevelopmentProcess ImprovementTeam LeadershipQA TestingCross Functional Collaboration
Projects Coordinator
Oversaw project requirements and documentation with a 75% submission rate to Executive Committee. Provided technical oversight, due diligence, reporting, and stakeholder coordination.
Project ManagementDocumentationStakeholder CoordinationQA TestingReporting
Customer Success Officer
Served as Agility Master and Customer Support Lead, driving product adoption and revenue growth. Led internal process improvements that increased service efficiency and customer engagement.
Customer SuccessCustomer SupportProcess ImprovementAgilityReporting
Executive Assistant
Led and coordinated daily administrative operations and improved office workflows. Supported senior management with scheduling, travel, presentations, and correspondence.
Administrative SupportSchedulingTravel CoordinationFreshdeskZendeskHelp ScoutIntercomFrontMetabaseGitlab
Education
Udemy
Certificate in Project Management Foundations from Udemy in 2023.
Certificate in Project Management Foundations from Udemy in 2023.
Udemy
Certificate in Agile Project Management from Udemy in 2023.
Certificate in Agile Project Management from Udemy in 2023.
Udemy
Certificate in Executive Assistant from Udemy in 2021.
Certificate in Executive Assistant from Udemy in 2021.
Metropolitan School of Business and Management
Certificate in Creativity and Problem Solving from MSBM in 2021.
Certificate in Creativity and Problem Solving from MSBM in 2021.
Pwani University
Bachelor's degree in Hospitality and Tourism Management from Pwani University.