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Carlos Eduardo
Looking for a jobBilingual Customer Service & Sales Representative
Bilingual customer support representative at Brazilicious Beauty Spa / Brazilian Beauty Formula, managing CRM pipelines and client follow-up.
BrazilBilingual Customer Service & Sales Representative at Brazilicious Beauty Spa / Brazilian Beauty Formula
Experience
Bilingual Customer Service & Sales Representative
Provided bilingual customer support for U.S.-based spa clients and professional training customers via phone, email, SMS, and chat. Managed CRM pipelines, coordinated schedules, and supported lead qualification and upselling.
GoHighLevelAcuity SchedulingTrelloCRMCustomer SupportB2B CommunicationsConsultative SalesAppointment Coordination
Travel Consultant
Supported customers in English and Portuguese through email, chat, and phone, combining customer service with consultative sales. Handled B2B interactions and followed up with prospective customers in a remote freelance environment.
Customer SupportConsultative SalesB2B CommunicationsEmail SupportLive ChatPhone Support
Telemarketing & Customer Service Representative
Worked in a high-volume contact-center environment handling customer service, telemarketing, sales, and B2B communication. Managed customer interactions, data entry, and issue resolution while meeting service and productivity expectations.
Customer ServiceTelemarketingSalesB2B CommunicationsData EntryIssue Resolution
Education
Universidade Estácio de Sá
Pursuing a Bachelor's degree in Software Engineering, currently in progress.
Escola Técnica Redentorista (ETER)
Completed a Technical Diploma in Telecommunications from 2016 to 2018.
Completed a Technical Diploma in Telecommunications from 2016 to 2018.