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Product Owner, Scrum Master
Project Manager and Product Owner at Claro Colombia, who reduced legacy payment application times by 45%.
ColombiaProduct Owner, Scrum Master at Claro Colombia S.A.
Led agile delivery as Product Owner and Scrum Master, managing product backlogs, facilitating ceremonies, and driving agile adoption across multiple teams. Achieved significant improvements in payment processing times and operational efficiency.
ScrumSAFeProduct Backlog ManagementAgile CeremoniesStakeholder ManagementUATNPSChurn AnalysisCapEx OpExKPI KR SLAJiraAzure DevOps
Directed the FEPC project, structuring timelines, costs, and resources while promoting agile practices and data governance. Led digital transformation initiatives that automated processes and reduced manual activities by 40%.
Project Management
Specialist in Administration and Quality Management Systems from Universidad Santo Tomás, completed in 2002.
Specialist in Administration and Quality Management Systems from Universidad Santo Tomás, completed in 2002.
Degree in Systems Engineering from Universidad Distrital Francisco José de Caldas, completed in 1993.
Degree in Systems Engineering from Universidad Distrital Francisco José de Caldas, completed in 1993.
Coordinated support and maintenance of core transactional applications, prioritizing corrective requirements and standardizing incident management procedures. Reduced critical incident response times by 25% and achieved 95% SLA compliance.
IT SupportIncident ManagementSLA ManagementCore Banking SystemsVendor Management
Implemented ITIL framework across service lifecycle, aligning processes, resources, and costs. Reduced incident response times by 35% and achieved 100% compliance in regulatory audits.
ITILITSMService ManagementSLA ManagementDigital GovernmentProcess Improvement
Led technical and functional implementation of Oracle ERP Cloud, coordinating data migration across multiple vice presidencies. Achieved 95% schedule compliance and implemented IFRS/NIIF9 and NIIF16 solutions.
Oracle ERP CloudData MigrationIFRSProject ManagementCross functional Coordination
Managed end-to-end lifecycle of technology projects under PMI standards, ensuring time, cost, and quality compliance. Oversaw implementation of regulatory standards and core banking continuity initiatives.
Project ManagementPMIPMOFinancial PlatformsIntegration StrategiesRisk Mitigation
Managed software development department, optimizing budget, technology, and operational resources. Led regional technology solutions in LATAM and strengthened demand management, quality, and testing standards.
Software Development ManagementBudget ManagementLATAMBPMSOAQuality AssuranceTesting
Coordinated internal and external software development teams, structured terms of reference for public procurement, and led technology transformation projects for electronic channels and core banking systems.
Software DevelopmentTeam CoordinationPublic ProcurementCore BankingDigital ChannelsVendor Management
Profile sourced from Himalayas.