Carol MacDonald

Experience

1. Administrator & Customer Service Agent

   Teleperformance

   Managed customer enquiries and complaints via phone, email, and internal systems. Organized deliveries, processed compensation payments, and trained new employees.

   Customer ServiceComplaint HandlingComplianceOrder ProcessingData EntryMicrosoft OfficeTrainingCommunication Skills

2. Administrator

   Provided administrative support in a retail environment, managing customer records and documentation. Supported customer service operations and order processing.

   AdministrationCustomer ServiceRecords ManagementOrder ProcessingCommunication Skills

3. Kitchen and Bar Staff

   Delivered excellent customer service in a fast-paced hospitality environment. Handled food and beverage service and worked collaboratively as part of a team.

   Customer ServiceFood and Beverage ServicesTeamworkCommunication Skills