Cata Pandur

I’m a Senior Customer Success Manager with 10+ years of experience across SaaS, MarTech, and Market Research, specializing in SaaS operations and enterprise solutions. I focus on driving net revenue retention and product adoption while improving the customer journey to reduce churn. In my current role as Customer Success Manager Quality Lead at Instapage, I own quality standards and workflows. I designed quality benchmarks for interactions, reduced manual tasks through automation, and helped refine lifecycle strategy—delivering a 20% boost in customer engagement and a 30% drop in escalations. Previously, I managed a portfolio of 60+ enterprise and mid-market SaaS customers with $1.6M+ in ARR, delivering NPS of 35 and 90–95% Net Revenue Retention. Earlier in my career, I led end-to-end market research project delivery for global brands, coordinating cross-functional teams and streamlining processes to meet client scope, timelines, and budgets.