About
I've managed insurance billing, reimbursement, accounts receivable, and patient account resolution in pharmacy and home-based care environments. At Rite Aid/CVS Pharmacy, I process claims, resolve denials and underpayments, apply Medicare, Medicaid, CMS, and insurance requirements, and maintain accurate, audit-ready records.
At the Washington State Department of Commerce and Washington State Department of Corrections, I served as an HR consultant supporting executives, managers, supervisors, and employees through complex workforce, employee relations, leave, classification, compensation, recruitment, and labor matters. I've conducted workplace investigations and prepared clear reports, correspondence, disciplinary documents, and grievance responses while protecting confidentiality.
I've also developed procedures, training materials, and service standards that improve consistency for customers and internal teams. Coaching, documentation review, policy interpretation, and practical problem-solving have been central to my work.
My background also includes retail operations, inventory management, warehouse supervision, teaching, staffing, real estate, title, advertising, technical documentation, and customer service. I bring a steady, professional approach to sensitive issues, fast-paced operations, and diverse customer needs.