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Catherine Masso
Looking for a jobClient Services Agent
Client services agent at ARUP Laboratories handling laboratory orders and patient/provider support with accuracy.
United StatesClient Services Agent at ARUP Laboratories
About
At ARUP Laboratories, I provide remote customer service to patients, providers, and healthcare partners. I research and resolve laboratory orders, clarify test information, and manage time-sensitive requests while maintaining accuracy in healthcare documentation and confidential information handling.
Previously, I coordinated territory operations and customer engagement at 3LRTransport, where workflow improvements increased on-time performance by 25%. I also ran ABM ExpressLLC, managing customer relationships and business operations, and have supported service delivery, training, and operations at TeltrustCorp and Talk2.
Experience
Client Services Agent
Delivers high-quality remote customer service via phone and digital channels to patients, providers, and healthcare partners. Researches and resolves complex laboratory orders, manages time-sensitive requests, and navigates escalation workflows while maintaining confidentiality and compliance.
Customer ServicePhone SupportEmail SupportHealthcare DocumentationHIPAA complianceEscalation HandlingAttention To DetailData Accuracy
Territory Operations Manager
Led regional territory operations and customer engagement, coordinating daily outreach, service delivery, and account management. Strengthened key accounts through proactive communication and needs assessment, and implemented workflow improvements that increased on-time performance by 25%.
Territory ManagementAccount Management
Education
Salt Lake Community College
Associate of Applied Science in Human Resource Management from Salt Lake Community College from 2012 to 2014.
Associate of Applied Science in Human Resource Management from Salt Lake Community College from 2012 to 2014.