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Independent Visa and Travel Advisor
Customer Support Representative with experience in call-center support and online client advising, handling 200+ calls per day.
PakistanIndependent Visa and Travel Advisor at Self Employed
Guided international students through the visa process, assessed documents, and booked travel services. Built a client base through online channels and tracked leads in a CRM.
Visa ProcessingClient AdvisoryCRMTravel BookingDocument ReviewDigital Marketing
Reviewed and coordinated customer care interactions to ensure accuracy and timeliness. Supported customers in a high-volume phone environment and escalated complex cases appropriately.
Customer SupportPhone SupportIssue ResolutionEscalation Management
Handled 200+ client calls per day, qualifying prospects and transferring them to licensed representatives. Achieved assigned targets ahead of schedule while maintaining accuracy and professional tone.
Completed a three-year vocational program in Electrical Automation, gaining technical skills in railway technology.
Completed Intermediate in Computer Science, building foundational knowledge in computing and programming.
Outbound CallingLead QualificationCRMClient CommunicationTarget achievement
Profile sourced from Himalayas.