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Chandan Sarkar
Looking for a jobAssociate Manager – Credit Collection & Analytics
Credit collection analytics leader at Jumbotail who automated reporting and built capacity forecasts.
IndiaAssociate Manager – Credit Collection & Analytics at Jumbotail
Experience
Associate Manager – Credit Collection & Analytics
Led and mentored a team of 65+ operations personnel supporting credit collection performance. Produced daily, weekly and monthly MIS reports covering bounce rates, collection efficiency and 0–90 DPD delinquency trends.
MIS ReportingCredit CollectionsTeam LeadershipCapacity PlanningOperational ForecastingData AutomationPortfolio AnalyticsDelinquency Management
Manager – Tele Collection & Dialer Analytics
Managed reporting, analytics and strategy execution for early- and mid-bucket portfolios worth ₹63 crore across BNPL, unsecured loans and credit cards. Contributed to a 66.5% increase in delinquent interest/fee recovery and improved recovery rates from 55% to 75%.
Business IntelligenceDialer AnalyticsPortfolio ManagementRecovery StrategyKPI TrackingOperational ReportingData Analysis
Team Lead – Operations & MIS Lead
Supervised 45+ tele-calling team members managing delinquent portfolios across 0–90 DPD. Developed daily MIS dashboards tracking agent productivity, call connectivity, Promise-to-Pay commitments and resolution percentages.
MIS ReportingTeam LeadershipDialer ManagementIVR CampaignsSMS AutomationPerformance AnalysisData Driven Recommendations
Junior Designer – 3D Modeling & Drafting
Executed technical drafting and 3D modelling using AutoCAD and SolidWorks.
AutocadSolidworks3D ModelingTechnical Drafting
Education
ISBR Business School
Pursuing a Post Graduate Diploma in Management with a focus on Finance, Operations Management, and Business Analytics, expected to complete in January 2026.
Pursuing a Post Graduate Diploma in Management with a focus on Finance, Operations Management, and Business Analytics, expected to complete in January 2026.
T. John College, Bangalore University
Completed a Bachelor of Computer Applications degree from T. John College, Bangalore University, from 2013 to 2016.
Completed a Bachelor of Computer Applications degree from T. John College, Bangalore University, from 2013 to 2016.