charlene blessing

I am a senior customer service professional with over four years of experience in remote support, telemarketing, sales, and high-volume customer interactions. I have progressed from cold caller to senior agent through strong performance, leadership, and consistent target achievement. In my current role I guide new sales representatives, support training operations, pre-qualify leads for ACA and Exact Care Pharmacy campaigns, and transfer qualified leads to licensed agents for enrollment. I previously managed inbound/outbound calls, chat and email for U.S.-based accounts and handled order processing, after-sales support, and technical troubleshooting in e-commerce and telemarketing environments. I bring strong communication, empathy, problem-solving, and mentorship skills, and I am passionate about delivering exceptional customer experiences, improving team performance, and continuously developing my skills.