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Charles User
Looking for a jobCustomer Support Representative
Customer Support Representative at a tech company, resolving product questions and documenting feedback to inform product improvement.
NigeriaCustomer Support Representative at Confidential Tech Company
About
At ConfidentialTechCompany(NDA), I handled customer inquiries through live chat and email, explaining technical information and product features while working to provide a positive customer experience.
I documented customer interactions and feedback to contribute to product improvement, and handled sensitive customer data with accuracy and professionalism.
As a freelance Content Writer & Researcher, I created articles, blog posts, and web copy. I researched and verified information, then edited content for clarity and brand voice.
I'm currently building foundational skills in AI tools and automation. I'm interested in contributing to AI training, data annotation, content evaluation, and conversational AI projects.
Experience
Customer Support Representative
Managed a high volume of customer inquiries via live chat and email, ensuring a positive and professional experience. Resolved customer issues by clearly explaining technical information and product features.
Customer ServiceLive ChatEmail SupportDocumentationAttention To Detail
Content Writer & Researcher
Created clear, engaging, and well-researched articles, blog posts, and web copy for various clients. Conducted in-depth online research to gather and verify information for content projects.
Content WritingResearchEditingProofreadingWeb Copywriting
Administrative Assistant
Managed day-to-day office operations, including scheduling, correspondence, and record-keeping. Organized and maintained both digital and physical filing systems.
Education
University of Uyo
Bachelor of Arts in English Language from the University of Uyo, Nigeria, completed in 2019.
Bachelor of Arts in English Language from the University of Uyo, Nigeria, completed in 2019.
Google
Completed the Google Digital Skills for Africa certification.
HubSpot
Completed the HubSpot Content Marketing Certification.
Coursera
Completed the AI for Everyone course on Coursera.