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Merchant Support Officer
Merchant Support Officer at FBC BANK supporting POS terminals and resolving merchant issues.
ZimbabweMerchant Support Officer at FBC Bank
Provided POS terminal support, configuration, and merchant training. Developed business relationships and identified new clients for merchant services.
POS SupportPort Terminal ManagementCustomer SupportBusiness DevelopmentInventory Management
Processed customer transactions with accuracy and efficiency, handling cash and electronic payments. Provided exceptional customer service and resolved complaints, achieving a 95% satisfaction rating.
Cash HandlingCustomer ServiceComplianceReconciliationsWire TransfersForeign Exchange
Master of Finance and Digital Banking, completed with Credit.
Bachelor of Science (Hons) Degree in Banking and Investment Management, completed with Upper Second Class honours.
Advanced Level studies with 3 ZIMSEC passes in Economics, Business Studies, and Accounting.
Ordinary Level studies with 10 ZIMSEC passes including English Language and Mathematics.
Professional certification in Business Data Analytics and Predictive Modelling.
Profile sourced from Himalayas.