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Bar Manager
Bar Manager at Blue Waters Hotel's Blue Dolphin Bar, overseeing staff, daily operations, inventory, and promotional events.
South AfricaBar Manager at Blue Waters Hotel Durban
Supervised and managed bar staff, including hiring, training, scheduling, and discipline. Oversaw daily operations, managed inventory and budgets, ensured compliance with health and safety regulations, and developed marketing strategies and events.
Staff ManagementInventory ManagementBudgetingVendor RelationsComplianceHealth and SafetyMarketingEvent PlanningClient Relations
Supervised and managed staff, including leading, motivating, scheduling, training, and performance management. Handled customer service inquiries and complaints, and improved operational efficiency through process improvement and collaboration.
Staff SupervisionCustomer ServiceConflict Resolution
Completed a Data Capture certificate at Zetaweb Institution in 2016.
Completed a Data Capture certificate at Zetaweb Institution in 2016.
Completed a National Diploma in Hospitality Management at Tshwane University of Technology in 2015.
Completed a National Diploma in Hospitality Management at Tshwane University of Technology in 2015.
Completed an Opera PMS certificate at Micros Fidelio in 2009.
Completed an Opera PMS certificate at Micros Fidelio in 2009.
Completed a Pastel Partner V.9 certificate at DPA Training in 2009.
Completed a Pastel Partner V.9 certificate at DPA Training in 2009.
Completed a First Aid Level 1 certificate at Anro - Pre Hospital Care Services in 2007.
Completed a First Aid Level 1 certificate at Anro - Pre Hospital Care Services in 2007.
Completed an Introduction to Performance Management certificate at Intercontinental Hotel groups in 2004.
Completed an Introduction to Performance Management certificate at Intercontinental Hotel groups in 2004.
Completed a Personal Assistant Diploma at Intec College in 2003.
Completed a Personal Assistant Diploma at Intec College in 2003.
Completed a National Senior Certificate (N3 - Matric) at Roodepoort College Johannesburg in 2000.
Provided administrative and operational support to ensure smooth restaurant operations, including answering calls, managing correspondence, scheduling appointments, and maintaining records. Assisted with bookkeeping, reservations, vendor coordination, social media, and event coordination.
Administrative SupportBookkeepingReservationsVendor coordinationSocial MediaEvent CoordinationCustomer Service
Assisted with recruitment and onboarding, including screening resumes and scheduling interviews. Supported employee relations, HR policy implementation, and maintained employee records in HR databases.
RecruitmentOnboardingHR PolicyEmployee RelationsData ManagementHR DatabasePayroll Administration
Provided administrative and organizational support to the hotel manager, including calendar management, correspondence, document management, and meeting coordination. Handled travel arrangements, office management, and financial tasks such as expense reports and petty cash.
Calendar ManagementCorrespondenceDocument ManagementMeeting CoordinationTravel ArrangementsOffice ManagementExpense ReportsBudgetingPetty Cash ManagementEvent PlanningCustomer Service
Completed a National Senior Certificate (N3 - Matric) at Roodepoort College Johannesburg in 2000.
Profile sourced from Himalayas.