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Customer Support Officer
Customer Service Representative at RHIBMS University Institute, resolving student registration, payment, and portal access issues.
CameroonCustomer Support Officer at RHIBMS University Institute
Managed enquiries from students, prospective students, parents, staff, and other stakeholders through phone calls, email, WhatsApp, and in-person channels, providing accurate information. Assisted with admission and registration processes, investigated and resolved support issues, and maintained accurate records in institutional databases or CRM systems.
Customer SupportCommunication SkillsCRMProblem SolvingRecord keepingFollow ups
Conducted high-volume outbound sales calls to individuals, SMEs, and business owners, promoting credit facilities, personal loans, business loans, and salary advances. Generated and qualified sales leads, presented loan solutions, and managed prospects through structured follow-ups and application support.
TelesalesOutbound CallsLead GenerationSalesLoan ProductsFollow ups
Managed enquiries from parents, guardians, prospective families, and other stakeholders through phone calls, WhatsApp, email, and in-person channels, providing accurate information on admissions. Assisted with admission procedures, school tours, and resolved parent concerns regarding attendance, communication, services, and payments.
Customer ServiceCommunication SkillsAdmissions SupportProblem SolvingRecord keeping
Customer Service Training completed in 2026.
Customer Service Training completed in 2026.
B.Sc Economics degree from the University of Buea, completed in 2017.
B.Sc Economics degree from the University of Buea, completed in 2017.
Diploma in Microsoft Word, demonstrating proficiency in word processing.
Profile sourced from Himalayas.