Chhandolipi Basu

Asst. Director

EY GDS

Program managed transition of 135 BOTs from UiPath to Power Automate Desktop and transitioned 400+ FTEs in HRO from EMEIA to GDS locations. Led strategic transformation initiatives including EY@Work and Real Estate projects.

Program ManagementTransition ManagementRobotic Process AutomationUI PathPower AutomateProject ManagementStakeholder ManagementDigital Transformation

Project Manager (Asst. Manager)

MetLife GOSC

Transitioned seven processes with 200 FTEs in F&A and insurance operations. Implemented Lean principles for an external client and established global standard operations for knowledge and capacity management.

Transition ManagementLeanProcess ImprovementBPMKnowledge Managementcapacity managementProject Management

Assistant Manager

Ernst and Young

Led significant program overhaul to optimize global project management approach and developed a comprehensive methodology for the project lifecycle. Managed knowledge management initiatives and various projects including BPMS and quality improvement.

Project ManagementProgram ManagementKnowledge ManagementBPMSProcess ImprovementQuality Management

Supervisor

Ernst and Young

Directed a team of 40 FTEs in F&A operations with focus on Expense Audit. Devoted 50% of time to migrations and process transformation initiatives, impacting approximately 250 FTEs.

Team LeadershipF&A OperationsExpense AuditingMigrationProcess ImprovementQualityProductivity

Team Leader

Mentored the Accounts Payable Team of 25 FTEs post migrations, engaged in end-to-end migration from hiring to pilot and steady state.

Team LeadershipAccounts PayableMigrationMentorship

Work Group Leader

Fidelity Investments

Worked on transition of Qualified Domestic Relations Order process from onshore as a team member of the project team.

TransitionsQDROProject Teams

Team Member

Processed QDROs for Defined Contribution Plans and Defined Benefit Plans. Key contributor to knowledge transfer and responsible for creating and maintaining SOPs.

QDRODefined Contribution PlansDefined Benefit PlansKnowledge transferSOPs