Chhaya Pali

I’m a Customer Support Executive with 2 years of experience at Tata Consultancy Services, focused on resolving customer queries, handling objections, and delivering support across calls, chats, and emails. I’m known for bringing empathy, speed, and professionalism to every interaction while keeping customer information accurate in the CRM. In my Process Associate – Customer Service role (2023–2025), I handled inbound and outbound calls to resolve issues, provide order updates, and manage complaints professionally. I also supported customers via live chat and email, responding quickly and maintaining a consistent brand voice across channels. I coordinated with internal teams to resolve escalated issues, while working toward first-level resolution for the majority of queries to reduce escalation rates and improve customer satisfaction. I maintained detailed customer interaction records in the service management (CRM) system for audit and compliance purposes. My performance has been recognized—I received the Star of the Month award for outstanding customer service delivery. I’m motivated to join a team where great communication, accurate documentation, and customer-first problem solving are valued.