Chibuzor Obi

Open to opportunities

Customer Service Representative

Customer service professional skilled in CRM, conflict resolution, and international supply chain coordination.

NigeriaCustomer Service Representative at Liznik Global Resources Nigeria Limited

About

I am a dedicated customer service professional with hands-on experience delivering empathetic, clear support in fast-paced environments and a background in international supply chain coordination. I consistently meet performance metrics while maintaining strong relationships with clients and partners. At Catobi Nigeria Enterprises, I coordinated 100+ international shipments yearly, processed customs documentation, and captured Single Goods Declarations, contributing to a 95%+ on-time delivery rate and supporting clearance of goods worth over $5M annually. Currently I serve as a Customer Service Representative at Liznik Global Resources, where I handle inquiries via phone and email, log interactions in CRM systems, and focus on resolving complaints with professionalism to improve satisfaction and retention.

Experience

Customer Service Representative
Assisted customers via phone and email, resolving inquiries and complaints with professionalism and empathy while meeting response time and satisfaction metrics.
CRMEmail SupportTicketingData EntryConflict Resolution
Supply Chain Coordinator
Coordinated international cargo movements and customs clearance, processing shipping documents and SGDs to support timely delivery and regulatory compliance.
International Freight ForwardingCustoms ClearancePacking ListSingle Goods DeclarationData EntryInvoicing

Education

Vignan’s Foundation for Science, Technology & Research
Pursuing a Bachelor of Business Administration at Vignan’s Foundation for Science, Technology & Research from July 2022 to June 2025 with a CGPA of 7.70.
Pursuing a Bachelor of Business Administration at Vignan’s Foundation for Science, Technology & Research from July 2022 to June 2025 with a CGPA of 7.70.

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About

Experience

Customer Service Representative

Assisted customers via phone and email, resolving inquiries and complaints with professionalism and empathy while meeting response time and satisfaction metrics.

CRMEmail SupportTicketingData EntryConflict Resolution

Supply Chain Coordinator

Coordinated international cargo movements and customs clearance, processing shipping documents and SGDs to support timely delivery and regulatory compliance.

International Freight ForwardingCustoms ClearancePacking ListSingle Goods DeclarationData EntryInvoicing

Education

Vignan’s Foundation for Science, Technology & Research

Pursuing a Bachelor of Business Administration at Vignan’s Foundation for Science, Technology & Research from July 2022 to June 2025 with a CGPA of 7.70.