Chidinma Opara

Looking for a job

Client Service Representative

Customer service representative at The Credit Pros who improved FCR by 12% and retained 75% of cancellation-requesting clients.

NigeriaClient Service Representative at The Credit Pros

Experience

Client Service Representative
Resolved client inquiries and complaints via phone, email, and live chat, maintaining a 4.2/5 CSAT score. Improved First Contact Resolution by 12% and reduced ticket backlog by 15%.
ZendeskSalesforceFreshsalesCredit Repair CloudMicrosoft OfficeGoogle WorkspaceComplaint ResolutionDe escalationCustomer RetentionFirst Contact ResolutionsSLA AdherenceEscalation HandlingClient OnboardingAccount Management
Telemarketer, Outbound Sales
Handled 200-300 outbound calls daily with an 87% conversion rate, above the 75% team benchmark. Generated 10-15 qualified leads weekly and sustained 94% quota attainment.
SalesforceObjection HandlingLead Follow UpQuota AttainmentOutbound Calls
Telemarketer, Customer Accounts
Managed 200-250 outbound calls daily, closing 10-15 agreements weekly at 92% of target. Educated clients on payment obligations and agreement terms, reducing early terminations and defaults.
CRMOutbound CallsClient EducationAgreements Management
Customer & Sales Representative
Resolved high volumes of customer complaints, improving customer satisfaction ratings by 20%. Processed orders, returns, and exchanges accurately within company policy and SLA commitments.
Complaint ResolutionOrder ProcessingReturnsExchangeSLA AdherenceSales

Education

The Credit Pros
FCRA Compliance Training from The Credit Pros in 2025.
FCRA Compliance Training from The Credit Pros in 2025.
LinkedIn Learning
Certificate of Sales Professionals from LinkedIn Learning in 2020.
Certificate of Sales Professionals from LinkedIn Learning in 2020.
Nnamdi Azikiwe University
Bachelor's Degree in Zoology from Nnamdi Azikiwe University, Awka, Nigeria, from 2014 to 2018.
Bachelor's Degree in Zoology from Nnamdi Azikiwe University, Awka, Nigeria, from 2014 to 2018.

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Experience

Client Service Representative

Resolved client inquiries and complaints via phone, email, and live chat, maintaining a 4.2/5 CSAT score. Improved First Contact Resolution by 12% and reduced ticket backlog by 15%.

ZendeskSalesforceFreshsalesCredit Repair CloudMicrosoft OfficeGoogle WorkspaceComplaint ResolutionDe escalationCustomer RetentionFirst Contact ResolutionsSLA AdherenceEscalation HandlingClient OnboardingAccount Management

Telemarketer, Outbound Sales

Handled 200-300 outbound calls daily with an 87% conversion rate, above the 75% team benchmark. Generated 10-15 qualified leads weekly and sustained 94% quota attainment.

SalesforceObjection HandlingLead Follow UpQuota AttainmentOutbound Calls

Telemarketer, Customer Accounts

Managed 200-250 outbound calls daily, closing 10-15 agreements weekly at 92% of target. Educated clients on payment obligations and agreement terms, reducing early terminations and defaults.

CRMOutbound CallsClient EducationAgreements Management

Customer & Sales Representative

Resolved high volumes of customer complaints, improving customer satisfaction ratings by 20%. Processed orders, returns, and exchanges accurately within company policy and SLA commitments.

Complaint ResolutionOrder ProcessingReturnsExchangeSLA AdherenceSales

Education

The Credit Pros

FCRA Compliance Training from The Credit Pros in 2025.

LinkedIn Learning

Certificate of Sales Professionals from LinkedIn Learning in 2020.

Nnamdi Azikiwe University

Bachelor's Degree in Zoology from Nnamdi Azikiwe University, Awka, Nigeria, from 2014 to 2018.