Chikamso Udodi

I've delivered front-line customer support for Omni Channel Limited and the Ministry of Higher Education, Planning Research and Statistics Department, resolving inquiries across phone, email, chat, and in-person channels. At Omni Channel Limited, I identified process gaps, implemented solutions to improve operational efficiency and resolution time, and maintained accurate CRM documentation while meeting performance targets and SLAs. Most recently, I supported clients and stakeholders at First Class Global Godsons Limited by managing correspondence, schedules, documentation, meetings, and logistics. I'm equipped for remote work with reliable internet, backup connectivity, a quiet workspace, and availability across time zones.