Loading profile…
Loading profile…
Customer Support Representative
Customer Support Representative at 8th World Technologies, resolving e-commerce order issues with 92% customer satisfaction.
NigeriaCustomer Support Representative at 8th World Technologies
Handles phone-based order support for deliveries, delays, returns, refunds, and cancellations, resolving or escalating each case. Maintains a 92% customer satisfaction rating and logs all interactions in Zendesk.
Customer SupportOrder ManagementReturns and RefundsCancellationsDelivery TrackingIssue ResolutionEscalation ManagementCase ManagementCustomer Satisfaction (CSAT)Client CommunicationCase DocumentationZendeskHubSpotSlackGoogle Workspace
Supported daily administrative work and routine office operations for one year. Organized and maintained office documents and records, ensuring accuracy.
Administrative SupportRecord keepingDocument ManagementTime Management
Pursued a Bachelor of Science in Business Administration from 2017 to 2021.
Pursued a Bachelor of Science in Business Administration from 2017 to 2021.
Completed an Ordinary National Diploma in Business Administration and Management from 2016 to 2018.
Completed an Ordinary National Diploma in Business Administration and Management from 2016 to 2018.
Profile sourced from Himalayas.