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Chinedu Ewurum
Looking for a jobDynamics CRM Application Support
I build and support secure Azure infrastructure, CRM systems, and SLA-driven enterprise services.
NigeriaDynamics CRM Application Support at Tek-Experts Nigeria Ltd
About
I build, secure, monitor, and optimize Azure infrastructure in SLA-driven enterprise environments, backed by more than 11 years across technical support, system administration, workforce operations, and service delivery.
At Tek-Experts Nigeria, I've managed Azure VMs, VNets, Storage Accounts, NSGs, Entra ID, RBAC, monitoring, backups, disaster recovery, cost optimization, and on-premises-to-Azure migrations.
I've also provided L1/L2 Microsoft Dynamics CRM application support, resolving access, workflow, integration, data, and security issues while supporting continuous product improvement.
Earlier, I supported Windows and Microsoft 365 users globally, managed IT service queues and SLA reporting, and maintained enterprise Windows systems and hardware operations at First Bank of Nigeria.
Experience
Dynamics CRM Application Support
Support testing, updates, and continuous improvement of CRM functionality. Investigate incidents and service requests through ITSM processes and provide L1/L2 application support for Microsoft Dynamics CRM users.
Microsoft Dynamics CRMITSMTroubleshootingSLA ManagementUser Access Management
Microsoft Azure Cloud Engineer
Deploy and manage Azure VMs, VNets, Storage Accounts, and NSGs. Administer Azure AD, configure monitoring, implement backup and DR solutions, and optimize cloud costs.
AzureAzure ADRBACazure monitorLog AnalyticsBackup and Disaster RecoveryNetworkingCost Management
Education
National Open University of Nigeria
Earned a Bachelor of Science in Computer Science from the National Open University of Nigeria in 2016.
Earned a Bachelor of Science in Computer Science from the National Open University of Nigeria in 2016.
Grace Polytechnic
Earned a National Diploma in Computer Science from Grace Polytechnic, Lagos in 2010.
Earned a National Diploma in Computer Science from Grace Polytechnic, Lagos in 2010.
Uchenna Secondary School
Completed secondary education at Uchenna Secondary School, Imo State in 2006.
Completed secondary education at Uchenna Secondary School, Imo State in 2006.
Cisco
Earned the Cisco Certified Network Associate (CCNA) certification.
Microsoft
Earned the Microsoft Windows & Office 365 certification.