Loading profile…
Loading profile…
Customer Representative
Customer service representative at Wandy Homes and Apartment who reduced call abandonment by 25%.
NigeriaCustomer Representative at Wandy Homes and Apartment
Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries. Managed a team of 12 customer service associates and implemented process improvements that reduced call abandonment rate by 25%.
Client RelationsTeam ManagementProcess ImprovementCall Center MetricsConflict ResolutionData EntryMicrosoft OfficeGoogle WorkspaceCRM Tools
Contributed to online posting of CAFSANI/Glytabs set goals and objectives appropriately and helped achieve stated goals and objectives. Supported proposal development and participated in developing research and development tools for ensuring timely completion and submission of projects.
Social Media ManagementContent WritingProposal DevelopmentResearchProject Coordination
Managed database and filing systems, compiled legal documents for court hearings, and typed, compiled, and prepared reports, presentations, and correspondence. Booked and arranged travel transportation and accommodation, and facilitated interviews and provided assistance prior to and during court proceedings.
Database ManagementDocument CompilationReport PreparationTravel CoordinationInterview FacilitationMicrosoft Office
Bachelor of Science in Food Science and Technology with Second Class Upper honors.
Profile sourced from Himalayas.