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Chinenyeze Onyekwere
Open to opportunitiesBusiness Operations Manager
I improve customer operations, relationships, and service outcomes using data and CRM tools.
NigeriaBusiness Operations Manager at Luxury Buildings & Accessories Ltd
About
I've managed customer relationships, branch operations, and service delivery at Polaris Bank and Skye Bank, supporting customer acquisition, digital banking, transaction processing, and compliant service interactions.
As Business Operations Manager at Luxury Buildings & Accessories Ltd, I manage daily manufacturing and distribution operations, coordinating production, procurement, inventory, and customer order fulfilment.
With 12+ years across banking, customer experience, and business operations, I use CRM systems, Excel, SQL, Power BI, and AI productivity tools to improve service quality, customer retention, and business outcomes.
Experience
Business Operations Manager
Managed daily operations of a stone roofing sheet manufacturing and distribution business. Coordinated production, procurement, inventory, and customer order fulfilment.
Operations ManagementProduction CoordinationProcurementInventory ManagementOrder Fulfilment
Relationship Manager
Managed customer portfolios and handled daily customer interactions. Resolved customer inquiries, complaints, and service issues professionally, and onboarded customers while promoting digital banking.
Customer Relationship ManagementCustomer ServiceComplaint ResolutionDigital BankingSalesCompliance
Branch Service Manager (Head of Operations)
Education
Imo State University
Earned a Bachelor of Science in Chemistry with Second Class Upper honors.