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Chinny Chioma
Open to opportunitiesExperience & Customer Positioning Officer
I build memorable customer experiences that strengthen loyalty, retention, and retail revenue.
NigeriaExperience & Customer Positioning Officer at Nack Nubian Tribe
About
At NACK Nubian Tribe, I deliver customer experiences that reflect the brand’s African storytelling and fashion identity, building repeat patronage through personalized service and customer education.
I've managed customer engagement across Instagram, WhatsApp, calls, email, physical stores, and digital channels for brands including Zinkata and Globacom. I resolve complaints, maintain CRM records, coordinate orders and deliveries, and support customer retention through responsive follow-up.
My retail operations background includes supervising store teams, inventory, merchandising, reporting, and daily performance at Old English Superstore. I'm passionate about customer success, relationship management, and creating memorable brand experiences.
Experience
Experience & Customer Positioning Officer
Delivered exceptional customer experiences aligned with the brand's African storytelling and fashion identity. Built strong customer relationships and increased repeat patronage through personalized service.
Customer EngagementCustomer ExperienceCustomer Relationship ManagementUpsellingCustomer Retention
Customer Care Representative / Team Lead
Supervised customer care operations and supported team performance targets. Resolved escalated customer complaints and guided team members on service best practices.
Team LeadershipCustomer ServiceComplaint ResolutionCRMCoachingPerformance Monitoring
Education
Bowen University
Bachelor of Arts in History and International Studies from Bowen University, completed in 2021.
Bachelor of Arts in History and International Studies from Bowen University, completed in 2021.
Paragon International College
Completed WASSCE at Paragon International College, Ibadan.