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Appointment Setter
I resolve customer needs, retain clients, and support sales across logistics, fashion, and education.
NigeriaAppointment Setter at GIG Logistics
Managed high-volume inbound and outbound customer communications, scheduling consultations for freight, transportation, and delivery solutions. Conducted lead qualification and needs assessment, and maintained comprehensive CRM documentation.
CRM ManagementInbound CallsOutbound CallsLead QualificationAppointment SchedulingCustomer Follow upSales Pipeline ManagementCustomer Retention
Provided personalized client assistance on garment selection, sizing, and product availability, and managed order fulfilment and post-purchase support. Strengthened client relationships through attentive service and after-sales support.
Customer ServiceProduct KnowledgeOrder FulfilmentComplaint Resolution
Customer service training completed in 2026.
Customer service training completed in 2026.
M.A. in Religious Ethics from the University of Port Harcourt, completed in 2021, with a research focus on business ethics.
M.A. in Religious Ethics from the University of Port Harcourt, completed in 2021, with a research focus on business ethics.
Professional Certification in Customer Relations Management from Pan African Institute, completed in 2018.
Professional Certification in Customer Relations Management from Pan African Institute, completed in 2018.
B.Sc. in Religious and Cultural Studies from the University of Port Harcourt, completed in 2016.
B.Sc. in Religious and Cultural Studies from the University of Port Harcourt, completed in 2016.
Conducted targeted outbound calls to prospective parents and students, presenting academic programmes and admission requirements. Converted enquiries into applications and enrolments through consultative selling and objection handling.
TelesalesOutbound CallingConsultative SellingObjection HandlingLead ManagementAdmissionsEnrollment ConversionCommunication Skills
Profile sourced from Himalayas.