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Christian Castro
Looking for a jobFinTech Customer Support & Operations Specialist
Customer Support Specialist in fintech, resolving 50+ daily inquiries with fast response times across email and live chat.
PhilippinesFinTech Customer Support & Operations Specialist at Remote
About
In my current fintech customer support and operations role, I resolve 50+ daily inquiries across email and live chat, handling account access, payout concerns, and basic troubleshooting. I average a 41-second first response time and a 3-minute, 10-second handling time.
I manage simultaneous support queues and document issues clearly to help reduce repeat contacts. I also triage escalated account and payout cases, coordinating with internal teams to close unresolved tickets.
Earlier, as an Economic Researcher I at Local Government Unit, I conducted field research and collected data for local economic programs. I produced reports and supporting documentation for planning discussions and helped maintain accurate records across research projects.
Experience
FinTech Customer Support & Operations Specialist
Resolved 50+ daily customer inquiries across email and live chat, achieving a 41-second average first response time and 3m 10s handling time. Managed simultaneous queues during peak periods and triaged escalated account and payout cases.
Email SupportLive ChatCRMTicket ManagementGoogle WorkspaceIntercomHubSpot Service ToolsZendeskFreshdeskChatGptSlackZoomGoogle MeetWhatsAppClickUpTrello
Education
Google
In progress: Google AI Essentials certification.
Google Skillshop
Completed Fundamentals of Digital Marketing in 2026, covering digital marketing, content strategy, customer engagement, and SEO fundamentals.
Completed Fundamentals of Digital Marketing in 2026, covering digital marketing, content strategy, customer engagement, and SEO fundamentals.
HubSpot Academy
Active HubSpot Service Hub Software Certification, valid from 2026 to 2027.
Active HubSpot Service Hub Software Certification, valid from 2026 to 2027.
Far Eastern University
Graduated Summa Cum Laude with a Bachelor of Arts in Political Science.