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Information Technology Technician
IT Technician at an advertising agency, supporting creative teams and staff across Mac, Windows, and Linux systems, from troubleshooting and device pr
Trinidad and TobagoInformation Technology Technician at Lonsdale Saatchi & Saatchi Advertising Ltd.
Provided remote and on-site IT support to creative teams and external clients, managed networking, endpoint security, and Microsoft 365 administration, and led storage migration and infrastructure upgrades.
NetworkingVPNStatic IPPatch Panel InstallationFortinetCheckpointMFAMicrosoft 365Entra IDActive DirectorySharePointDropboxVMWareProxmoxMacOSWindowsLinuxCapture OneFinal Cut ProDragonframeAdobe Creative SuiteClaudeRunwayNano Banana
Led photo shoots for agency clients and supported others as on-set Digital Technician.
PhotographyDigital Technician
Maintained and supported computer systems, networks, and AV equipment for live events, broadcast, and streaming productions. Set up event networks, built mission-critical systems, and provided remote and on-site support.
NetworkingCAT 5E CablesCoaxial CablesSDITeradekMacOSWindowsMicrosoft OfficeGoogleAdobeResolume ArenaOBSVideo SwitchingCameras
Investigated and verified insurance claims, negotiated settlements, reported damage findings and cost trends, and trained new team members.
Claims InvestigationNegotiationReportingTraining
Liaised between branches and head office, verified client documents, and ensured accurate settlement payments.
Document VerificationLiaisonData Entry
Digitized physical documents, handled data entry and verification, provided end-user support, and participated in scrum meetings.
Data EntryDocument Digitizationend user supportScrum
Completed Network Support and Security training in 2026.
Completed Network Support and Security training in 2026.
Completed KICKOFF project management fundamentals in 2026.
Completed KICKOFF project management fundamentals in 2026.
Completed Introduction to Data Science training in 2026.
Completed Introduction to Data Science training in 2026.
Completed Motor Insurance Claims Investigation and Adjusting, Module 1.
Earned an Associate's Degree in Information Technology with a focus on Operating Systems Management.
Earned a Certificate of Proficiency in Computer Repairs and Maintenance.
Earned CXC / GCE O-Level certificates in English A, Mathematics, Spanish, Principles of Business, Visual Arts, and Economics.
Profile sourced from Himalayas.