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Christopher Larrence Mendoza
Looking for a jobInsurance Support Specialist
Insurance Support Specialist at Cognizant assisting agents with Personal Lines policy quotes and state guidelines.
PhilippinesInsurance Support Specialist at Cognizant Technology Solutions Inc.
About
At Cognizant Technology Solutions Inc., I assist insurance agents with quoting policies and answer questions about Personal Insurance state guidelines. I also participate in mentoring sessions with trainees and help teammates with product questions.
I handle U.S. Personal Lines insurance support, including Auto, Home, PLUS, and PAF, and follow company policies for protecting client information.
At Alorica, I monitored the performance and attendance of eight co-workers, provided coaching, and conducted performance reviews with experts.
At Avion BPO Corporation, I maintained a customer account information database and prioritized tasks according to management's urgency and importance levels.
Experience
Insurance Support Specialist
Cognizant Technology Solutions Inc.
Assists insurance agents with quoting policies and answers inquiries regarding Personal Insurance state guidelines. Adheres to corporate confidentiality policies and participates in mentoring sessions with trainees.
Insurance QuotingPersonal Lines InsuranceGuidelinesConfidentialityMentorshipProduct Knowledge
Customer Service Representative/Team Leader
Monitored performance of 8 co-workers, providing regular feedback, assessment, and coaching. Created weekly, monthly, and quarterly performance reviews and conducted performance reviews to measure employee growth.
Team ManagementCoachingPerformance MonitoringAttendance Management
Education
Mariano Marcos State University
Pursued a Bachelor of Science in Chemical Engineering, completed up to the third year as an undergraduate.