Christopher O'Daniel

At TherapyNotes, I provide front-line technical and customer support for a SaaS-based EHR platform used by behavioral health practices. I maintain a 97% customer satisfaction rating At ECP, I directed client training and onboarding for ECP's EHR platform, guiding clinical and CRM adoption while maintaining full compliance with sensitive patient data, including medication orders and controlled substances. I also co-led implementation of Cedarhurst, a 58-community assisted living system serving more than 3,000 residents. When 15 communities joined mid-project, I adapted the plan and added on-site training without delaying go-live. I also designed a stakeholder engagement and risk-tracking tool that the ECP Implementation team adopted organization-wide. I directed EHR training and onboarding, and co-trained staff for ECP’s largest enterprise client. Earlier, at MedOptions, I led Telehealth implementations in Residential Care Communities located in remote areas and trained staff on EHR platforms. Of my own initiative, I also identified a significant gap between prescribed and monitored medications through data analysis; proposed a referral-based medication management program for residential patients with the potential to increase revenue by 20% I’m a PMP and CAPM-certified implementation professional seeking an Implementation Project Manager or Implementation Department Lead role in healthcare technology or SaaS.