Cinthia Flores

Experience

1. Policy Manager

   Manages the full lifecycle of Commercial Lines accounts, including new business, renewals, endorsements, and policy changes. Reviews carrier proposals and maintains organized files within Applied Epic.

   Commercial LinesPolicy ManagementApplied EpicAccount ServicingCarrier Relations

2. Office Manager

   Implemented marketing strategies that increased client acquisition by 20% within six months. Managed daily operations, staff training, and insurance verification for a busy optometry practice.

   MarketingCorporate TrainerOperations ManagementElectronic Health Records (EHR)Insurance VerificationBillingInventory Management

3. Senior Optometric Technician

   Performed administrative duties, diagnostic testing, and training. Resolved customer complaints quickly to ensure positive experiences.

   Diagnostic TestingCustomer ServiceComplaint ResolutionTraining

4. Assistant Manager

   Hired and trained 10+ associates, developing them into productive team members. Built the company's first portfolio manual as a marketing tool to enhance employer branding.

   HiringTrainingteam developmentMarketingEmployer Branding

5. Assistant Manager

   Collaborated with benefit carriers to negotiate new benefit and plan structures. Provided support and performed QA reviews for client intake, registration, and scheduling.

   Benefit NegotiationQA ReviewClient intakeSchedulingOphthalmic Examination