CJ Teh

Customer Support Manager

Lead a remote team across L1-L3 support for a cloud-based dental practice management software, overseeing escalations, coaching, and quality assurance. Developed support procedures, onboarding materials, and coordinated incident communications and API partner onboarding.

ZendeskAircallHubstaffAzureHICAPSMediaBridgeTeam LeadershipQuality AssuranceCustomer OnboardingEscalation ManagementKnowledge ManagementAPI Partner Onboarding

B2B Overseas Sales

Managed enquiries and follow-ups for an online used-vehicle export business, qualifying leads, recommending vehicles, negotiating pricing, and maintaining client relationships via phone, email, and web chat.

SalesLead QualificationNegotiationCustomer Relationship ManagementCommunication Skills

Senior Corporate Concierge

Delivered personalised concierge services to premium cardholders, arranging travel, accommodation, dining, and events. Trained new concierges, handled escalations, and ensured PCI compliance when processing payments.

Concierge ServicesTravel ArrangementsEvent PlanningCustomer ServiceTrainingPCI Compliance

Customer Support and Online Moderator

Provided multilingual support for the Club Penguin community via email and phone, moderated online interactions, performed QA testing, and resolved account and payment enquiries.

Multilingual SupportOnline ModerationQA TestingCustomer ServicePayment Processing

Technical Support

Acer Australia

Provided first-line hardware and product support to consumers and retail clients, diagnosing faults, assessing warranty coverage, and coordinating with repair centres.

Technical Supporthardware troubleshootingWarranty AssessmentCustomer Service

Technical Support

Datacom Group

Supported Telstra BigPond customers with ADSL, cable, and Wi-Fi issues, resolving enquiries within service expectations and escalating complex faults to Level 2 support.

Technical SupportDSLCableWiFiTroubleshootingEscalation Management