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Claire Gresswell
Looking for a jobSales, Installation and Maintenance of Wireless Internet Services
IT support specialist at Puka (Pty) Ltd, supporting Apple products and wireless networks in Maun.
BotswanaSales, Installation and Maintenance of Wireless Internet Services at Puka (Pty) Ltd
About
At Puka (Pty) Ltd, I support, repair, and train customers on Apple Macintosh products, and install and maintain wireless internet services and networks.
I’m also setting up a glass recycling initiative in Botswana, processing glass into beads, jewellery, and decorative pieces. I’m preparing to train local artisans in glass blowing and plastic recycling methods.
At Computech Limited (HP), I managed system processes and procedures for warranty support and workshop departments across the East African Region. I also negotiated and managed Service Level Agreements, including global agreements implemented with HP.
Earlier, at Sarova Hotels Ltd, I achieved Year 2000 compliance across seven properties, on time and 70% under budget. I also computerised the financial, purchasing, and stores sections for a 340-room hotel.
Experience
Sales, Installation and Maintenance of Wireless Internet Services
Handled sales, installation, and maintenance of wireless internet services, including support and repair of Apple Macintosh products and network installation.
Wireless NetworkingMacOS SupportNetwork InstallationsPC Hardware SupportLaptop Support
IT Consultant
Provided end user technical and software support, including data recovery, outsourced services for international companies, and web design and hosting.
Technical Supportdata recoveryWeb DesignWeb HostingService Delivery
Quality Co-ordinator / Technical Support and Services Manager
Managed system processes and management procedures for HP Warranty Support and Workshop Departments in East Africa, overseeing 50 staff and negotiating Service Level Agreements.
Education
Apple
Certified as an Apple Certified Associate.
Microsoft
Certified as a Microsoft MCP 74-134 OPK.
MikroTik
Completed an introduction to MikroTik RouterOS.