Claire McNee

Head of Account Mgt & Renewals

Turtl

Led commercial ownership across the customer base, covering renewals, upsell, cross-sell, risk and growth. Built the Renewals function from scratch, including role design, forecasting, reporting and training, and coached Account Managers to become more strategic and commercially accountable.

Account Director

Turtl

Owned commercial relationships for 30–40 enterprise customers worth around £2m ARR. Led renewals, upsells and cross-sells, built senior stakeholder relationships and translated customer objectives into account strategies that connected product value with retention and growth.

Commercial Director

Moved into a direct commercial role to take Pursuit’s insourcing proposition to market, managing customer relationships and the sales process from discovery through proposal, commercial agreement and handover to delivery.

Commercial StrategyB2B SalesGo To Market StrategyEnterprise SalesCustomer Relationship ManagementProposal DevelopmentContract NegotiationSolution SellingRevenue GrowthStakeholder Management

Operations Director

Operations LeadershipPeople ManagementAccount ManagementCustomer RetentionRevenue GrowthCommercial LeadershipTeam LeadershipPerformance ManagementCross functional LeadershipCustomer Delivery

Senior Client Partner

Client & Operations Director

Returned to INCo in a newly created senior role combining strategic client ownership with operational leadership, reporting to the Board. Managed key accounts, led teams of 20-40 across inside sales and digital functions, and aligned customer strategy, campaign delivery, resourcing and commercial priorities with business goals.

Strategic Account ManagementOperations LeadershipPeople LeadershipCustomer RetentionAccount GrowthB2B Demand GenerationCommercial StrategyCross functional LeadershipStakeholder Management

Managing Consultant, Customer Ops

Set up and delivered high-volume recruitment campaigns, combining client management, project delivery and team leadership. Managed senior stakeholders, directly led a team of 15, and oversaw suppliers, performance, budgets and campaign profitability.

Client ManagementProject ManagementTeam LeadershipStakeholder ManagementBudget ManagementCommercial ManagementSupplier ManagementPerformance ManagementRecruitment Operations

Campaign Manager / Account Manager

pent almost 14 years managing client relationships and campaigns for major technology and consultancy organisations in the UK and internationally. Acted as lead client contact, translated complex customer requirements into practical campaign strategies, identified growth opportunities, managed risk and maintained long-term customer relationships.

B2B Demand GenerationSales And Client Relationship ManagementAccount ManagementCampaign StrategyTechnology MarketingSales EnablementCustomer RetentionAccount GrowthStakeholder ManagementClient Services