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E-commerce customer support professional at Online Stockroom who managed Shopify orders, tracking, and customer issues.
Philippines
Managed customer orders, including processing, updates, and tracking. Responded to inquiries and assisted with returns, refunds, and replacements.
ShopifyOrder ManagementCustomer ServiceEmail SupportLive ChatOrder TrackingReturnsRefundsExchangeShipping SupportIssue ResolutionData Entry
Welcomed guests and provided professional customer service. Handled inquiries, cash, chips, and transactions while maintaining attention to detail and following company policies.
Customer ServiceCommunication SkillsCash HandlingAttention To DetailPolicy ComplianceFast Paced Environment
Managed deadlines and processed records using the BDOI system. Verified payments, monitored balances, and prepared daily and monthly reports.
BDOI SystemRecords ManagementPayment VerificationFinancial RecordsReportingCoordination
Bachelor of Science in Tourism Management from Cavite State University, Indang, Cavite, completed in 2015.
Bachelor of Science in Tourism Management from Cavite State University, Indang, Cavite, completed in 2015.
Profile sourced from Himalayas.