Claudia Linares

Looking for a job

Operations and Implementations Coordinator at ZRS Management, coordinating software rollouts across 100,000+ apartment units.

Peru

Experience

Operations | Implementations & Training Coordinator
Lead enterprise software implementations across a portfolio of more than 100,000 apartment units, supporting both existing communities and new acquisitions. Deliver training and manage cross-functional implementation projects involving Operations, IT, Marketing and Regional Management.
Software ImplementationCustomer TrainingCross Functional CollaborationProject ManagementReal PageEntrata SystemsYardiRentCafe
Operations | Support Specialist
Resolved software issues for regional and property managers while serving as a trusted resource for system support, improving user experience and operational efficiency. Contributed to the innovation of new processes as well as training initiatives to increase company efficiencies.
Software supportUser ExperienceOperational EfficiencyProcess ImprovementTraining
Leasing Consultant
Exceeded leasing goals by following up with leads, touring and closing prospects, and building rapport with potential residents. Prepared lease documentation and handled administration of contracts throughout resident's tenure.
LeasingSalesCustomer Relationship ManagementContract Administration
Customer Success Associate
Conducted online and in person trainings sessions for clients. Monitored customer account performance, analyzed usage metrics, identified trends, and presented recommendations to improve software adoption and client satisfaction.
Customer TrainingSoftware AdoptionAccount ManagementData AnalysisCustomer Satisfaction
Customer Satisfaction Senior Executive
Handled the responses to comments of travelers and online reputation through Revinate platform. Responded to complaints from the corporate, receptive, online channels and direct guests.
Customer SatisfactionOnline Reputation ManagementRevinateMarket MetrixReporting

Education

Universidad Peruana de Ciencias Aplicadas
Bachelor of Hospitality Management degree from Universidad Peruana de Ciencias Aplicadas.
RealPage
Revenue Management Training Certification from RealPage, completed in January 2024.
Revenue Management Training Certification from RealPage, completed in January 2024.

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Experience

Operations | Implementations & Training Coordinator

Lead enterprise software implementations across a portfolio of more than 100,000 apartment units, supporting both existing communities and new acquisitions. Deliver training and manage cross-functional implementation projects involving Operations, IT, Marketing and Regional Management.

Software ImplementationCustomer TrainingCross Functional CollaborationProject ManagementReal PageEntrata SystemsYardiRentCafe

Operations | Support Specialist

Resolved software issues for regional and property managers while serving as a trusted resource for system support, improving user experience and operational efficiency. Contributed to the innovation of new processes as well as training initiatives to increase company efficiencies.

Software supportUser ExperienceOperational EfficiencyProcess ImprovementTraining

Leasing Consultant

Exceeded leasing goals by following up with leads, touring and closing prospects, and building rapport with potential residents. Prepared lease documentation and handled administration of contracts throughout resident's tenure.

LeasingSalesCustomer Relationship ManagementContract Administration

Customer Success Associate

Conducted online and in person trainings sessions for clients. Monitored customer account performance, analyzed usage metrics, identified trends, and presented recommendations to improve software adoption and client satisfaction.

Customer TrainingSoftware AdoptionAccount ManagementData AnalysisCustomer Satisfaction

Customer Satisfaction Senior Executive

Handled the responses to comments of travelers and online reputation through Revinate platform. Responded to complaints from the corporate, receptive, online channels and direct guests.

Customer SatisfactionOnline Reputation ManagementRevinateMarket MetrixReporting

Education

Universidad Peruana de Ciencias Aplicadas

Bachelor of Hospitality Management degree from Universidad Peruana de Ciencias Aplicadas.

RealPage

Revenue Management Training Certification from RealPage, completed in January 2024.