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Claudia Moleka
Looking for a jobPlanning & Resourcing Scheduler Expert
Planning and Resourcing Scheduler Expert at WALKS IRELAND, supporting frontline teams and real-time operations.
IrelandPlanning & Resourcing Scheduler Expert at Walks Ireland
Experience
Planning & Resourcing Scheduler Expert
Managed real-time operational activity, scheduling, and workforce support for frontline teams. Coordinated meetings, training, annual leave, and shift trades while maintaining data accuracy.
SchedulingResource PlanningWorkforce ManagementReal time MonitoringData AccuracyMicrosoft OfficeCommunication SkillsOrganization
Customer Experience Specialist
Provided customer support via phone and email, resolving disputes, troubleshooting issues, and escalating complex cases. Consistently met performance targets in a high-volume environment.
Customer SupportPhone SupportEmail SupportDispute ResolutionTroubleshootingEscalation ManagementCallbacksPerformance TargetsCommunication Skills
Business Administration Intern
Supported CEO with CAPEX budget research and end-of-year audits. Processed invoices using Sage, managed customer/supplier records, and assisted with various administrative projects.
SAGEStripeInvoicingFinancial AuditCustomer RecordsSupplier CommunicationStandard Operating ProceduresProject ManagementMicrosoft Office
Education
Dundalk Institute of Technology
Completed a QQI Level 8 degree in Business and Management, covering tourism operations, marketing, e-business, and customer data analysis.
Coláiste Bríde
Completed the Leaving Certificate with 8 subjects including Mathematics, English, and Business.