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Claudia Patrisia
Looking for a jobCustomer Service Officer
I resolve customer inquiries, complaints, and banking needs through responsive, organized support.
IndonesiaCustomer Service Officer at Bank Nobu
About
At Bank Nobu, I supported 30–50 customers daily with savings, checking, and time deposit accounts, handling inquiries by phone and face-to-face.
I resolved complaints, maintained accurate customer records, explained banking products based on customer needs, and worked with internal teams to keep operations running smoothly.
Previously at Bank Mega, I promoted credit card products through consultative selling, verified customer documentation, and supported customers throughout the application process.
I'm now seeking a remote customer support, customer service, or virtual assistant role where I can bring clear communication, problem-solving, documentation, and organizational support.
Experience
Customer Service Officer
Assisted customers with opening savings, checking, and time deposit accounts. Handled customer inquiries and resolved complaints while maintaining service quality.
Customer ServiceBankingProblem SolvingDocumentationGoogle WorkspaceMicrosoft OfficeCRM
Education
University of Nusa Cendana
Pursued a Bachelor of Chemistry Education, developing a strong foundation in chemistry and educational methodologies.