Claudio Santos

I am seeking a remote international role in technical support, Microsoft 365 support, SaaS support, or IT support. My background has evolved from IT Technician roles to Junior Support Analyst, working with Microsoft 365, Exchange Online, Entra ID, Active Directory, Defender, access requests, incident troubleshooting, and infrastructure monitoring. IT support professional with experience providing technical assistance to corporate users in Microsoft-based environments, working across email, phone, chat, remote support, on-site attendance, and ticketing systems (Jira), with SLA compliance. Hands-on experience administering Microsoft 365 (Exchange Online, Teams, SharePoint Online, and OneDrive), identity and access management (Microsoft Entra ID and Active Directory), user and group management, permissions, and licensing, and Windows endpoint support. Background in hardware and software troubleshooting, security with Microsoft Defender, and infrastructure monitoring with Zabbix and OpMon in NOC environments. Certified in Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900).