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Corey Lozano
Looking for a jobLeave of Absence Coordinator / Customer Service Representative
I manage high-volume security, investigation, compliance, and case-management work across law enforcement and insurance settings.
United StatesLeave of Absence Coordinator / Customer Service Representative at Sedgwick
About
I've spent 7.5+ years handling threat assessment, investigations, case management, and compliance work across law enforcement, private security, and insurance.
At the Brown Deer Police Department, I used RMS, TLOxp, and FLOCK to document evidence, analyze intelligence, develop leads, and escalate findings to close cases. As Acting Shift Leader, I prioritized response and resources for 3–6 personnel handling roughly 125 daily calls while coordinating with internal units and outside agencies during complex incidents.
I've also built and delivered procedure and compliance training for 15–20 personnel, revised policies using performance data, and now manage approximately 400 concurrent leave and insurance cases at Sedgwick while supporting accurate reporting and regulatory compliance.
Experience
Leave of Absence Coordinator / Customer Service Representative
Ensured regulatory compliance across insurance lines while managing ~400 concurrent cases per call under time constraints. Managed case documentation and assessments across 400+ files, integrating data analysis for accurate reporting.
Regulatory ComplianceCase ManagementData AnalysisCustomer ServiceTime Management
Field Training Officer
Created and conducted training courses for 15–20 personnel on procedure and policy compliance. Led organizational change by drafting and revising training policies, procedures, and standards based on performance data.
Training Program DesignPolicy DevelopmentAnd Performance Data
Acting Shift Leader
Managed a varied workload of 3–6 personnel and ~125 daily calls, prioritizing response and resource allocation. Served as liaison across internal units and external agencies, collaborating on reporting during complex incidents.
Education
University of Wisconsin–Milwaukee
Bachelor's Degree in Criminal Justice with a 3.9 GPA.