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Product Manager, Customer Experience
Cisco product manager who launched HCI/Nutanix services and helped build Webex’s professional services portfolio.
United StatesProduct Manager, Customer Experience at Cisco Systems
Launched HCI/Nutanix CX Services offer and Cloud Network Non-Controller Success Track, owning service definition and delivery readiness. Directed customer migrations and end-of-life transitions, and built business cases presented to leadership.
Product ManagementHCINutanixCisco UCSIntersightSuccess TracksPricingBusiness Case DevelopmentSeller EnablementTechnical Support
Synthesized 200+ industry and internal sources into competitive analysis and executive reporting cadence for hybrid work.
Competitive AnalysisMarket ResearchExecutive ReportingData Synthesis
Managed budget and spend for operational activities, including vendor contracts and renewals. Redesigned interview process to cut time-to-hire by two weeks and improve contractor retention by 25%.
Budget ManagementVendor ManagementContract NegotiationProcess ImprovementInterviewing
Designed lifecycle adoption motions driving $16M in attached sales and built executive dashboards. Led cross-functional transition renaming Cloud Network to Data Center Networking.
Product ManagementSuccess TracksExperience CloudData Center NetworkingAdoptionExecutive DashboardsCross functional Leadership
Led a team of 15 solution engineers and architects delivering Collaboration Professional Services for Global Enterprise and Service Provider customers, a $40M annual services business. Served as escalation point for client satisfaction and partnered with sales to expand accounts.
Team LeadershipCollaborationProfessional ServicesCustomer SatisfactionEscalation ManagementAccount ExpansionCoaching
Managed a team of 15 running Cisco's global conferencing services business across WebEx, Cloud Connected Audio, Jabber, Spark, and Collaboration Meeting Rooms. Core member of the team that built the Webex/Collaboration professional services portfolio.
WebexCloud Connected AudioJabberSparkCollaboration Meeting RoomProfessional ServicesTeam ManagementAdoption
Managed 7 Technical Account Managers covering WebEx's most strategic accounts including GE, Boeing, GSK, and Nokia. Owned technical program management and service delivery for marquee accounts.
Technical Account ManagementWebexStrategic AccountsProgram ManagementService Delivery
Enterprise CSM for global SaaS accounts and partners including General Electric, Johnson & Johnson, Thomson Reuters, and Nestlé. Owned retention of recurring revenue and managed version upgrades and training.
Client ServicesSaaSAccount ManagementRetentionTrainingUpgrades
Bachelor of Arts in Psychology with a minor in Marketing from California State University, Long Beach.
Completed Product Management training at Product School.
Certified as a Nutanix Sales Representative.
Completed the Claude Code and Claude Cowork Masterclass.
Profile sourced from Himalayas.