Cresnaly Rocamora

At The Tap House Restaurant in Downtown Dubai, I support managers with daily administrative requests, scheduling, correspondence, records, and corporate bookings. I manage changes, cancellations, and confidential client information accurately and discreetly. I handle more than 150 contacts daily across email, phone, and messaging while maintaining a 95 percent positive satisfaction rating. I coordinate VIP and corporate requests with kitchen, bar, and floor teams to deliver commitments on time. Previously at Philippine Airlines, I coordinated flight bookings, itinerary changes, rebookings, rerouting, and cancellations in a time-critical passenger-services environment. I handled more than 200 enquiries per shift, maintained accurate passenger records, and arranged support for travellers with specific needs. I'm comfortable working independently in a remote setup and collaborating across time zones. I use Microsoft Office, Google Workspace, Slack, Notion, Zoom, and Microsoft Teams to keep communication, schedules, and tasks organised.