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Logistics Handling Operations Administrator
Data Analyst at CEVA Logistics tracking international shipments and reconciling transportation data for operational visibility.
MexicoLogistics Handling Operations Administrator at CEVA Logistics
Monitor and reconcile shipment and transportation data across multiple international destinations, maintaining operational visibility and ETA tracking. Use Salesforce and logistics platforms to manage case status, investigate exceptions, and communicate data-driven updates to B2B stakeholders.
SalesforceLogistics Technology and Shipment Tracking (Visibility Platforms)Data ReconciliationETA TrackingOperational ReportingStakeholder Communication
Gathered, validated, reconciled, and analyzed large datasets from multiple business systems to support operational and financial reporting for leadership teams. Investigated reporting discrepancies, identified data-quality issues, and improved recurring reporting workflows through standardization and automation.
SQLPower BI
Bachelor's degree in Industrial Design from Universidad Autonoma de Nuevo Leon.
Certificate in Big Data & Analytics from EAE Business School.
IAB Certification in Professional Fundamentals of Digital Marketing.
Analyzed real-time operational performance, service-level metrics, staffing activity, and run-rate trends across four lines of business. Produced data-driven staffing recommendations and maintained real-time performance tracking workflows.
Workforce ManagementReal time MonitoringService Level MetricsData AnalysisReportingIncident resolution
Developed and deployed five standardized reporting solutions using Excel, Power BI, and SQL for operational leadership and client teams. Consolidated reporting requirements and collaborated with IT and product teams on reporting infrastructure and analytics initiatives.
ExcelPower BISQLDashboard DevelopmentReporting StandardizationWorkflow OptimizationAutomation
Analyzed 30 customer interactions weekly, documented quality trends, and delivered structured findings to improve service quality and compliance. Built quality-tracking and reporting tools in Excel to improve visibility and consistency across the QA workflow.
Quality AssuranceData AnalysisExcelReportingCoachingCompliance
Profile sourced from Himalayas.