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damilola okwubor
Looking for a jobMarketing / Business Analyst
Customer service professional at CrusaderSterling Pensions who resolved client complaints and tracked service requests in Fund Fusion CRM.
NigeriaMarketing / Business Analyst at CrusaderSterling Pensions Ltd
Experience
Marketing / Business Analyst
Managed client relationships, including high-net-worth individuals, through proactive engagement and opportunity management. Supported business development through prospecting, lead tracking, and relationship-driven opportunity management.
Customer Relationship ManagementBusiness DevelopmentProspectingLead TrackingMicrosoft OfficeDocumentationRecord keeping
Compliance Officer
Acted as a key point of contact for retirees and customers on complaints and service issues, ensuring concerns were tracked through to resolution. Assisted the Head of Compliance in managing correspondence, approvals, and queries.
ComplianceDocumentationRecord keepingMicrosoft OfficeCustomer ServiceRegulatory Compliance
Customer Service Officer
Served as a first point of contact for client enquiries via phone and email, providing accurate information and escalating complex issues appropriately. Handled customer complaints professionally and followed through to resolution.
Customer ServiceComplaint ResolutionCRMFund FusionMicrosoft OfficeCommunication SkillsFollow up
Field Officer
Collaborated with the Executive Secretary to implement operational plans and coordinate field activities. Supervised field workers and managed assigned tasks with strong organisation and documentation.
Field OperationsSupervisionCoordinationDocumentationMicrosoft Office
Education
Federal University of Agriculture, Abeokuta
Earned a Bachelor of Science in Agriculture in 2016.
Earned a Bachelor of Science in Agriculture in 2016.
Universal White Hall
Completed secondary school education in 2009.
Completed secondary school education in 2009.