Daniel Cardozo Morales

Open to opportunities

Service Quality Specialist I

I am a customer-focused operations specialist driving onboarding, training, and service quality.

ChileService Quality Specialist I at Uber

About

I am a results-oriented customer support and operations specialist with experience across Amazon, Cornershop, and Uber. I focus on onboarding, training, and service quality to drive customer satisfaction and optimize processes. At Uber I monitor and evaluate customer interactions, provide coaching, and collaborate with cross-functional teams to address performance gaps. Previously I led shopping operations at Cornershop, managing incident handling, demand planning reports, and order efficiency improvements; I was awarded the ComOps Support Superstar Award for outstanding support performance. I design and execute onboarding and shadow sessions, develop procedures to improve tool utilization, and generate analytics to track quality trends. I am comfortable with CRM systems, G Suite, SAP (ERP), Adobe tools, and have working knowledge of LLMs and prompt engineering. I am adaptable, detail-oriented, and committed to continuous improvement; I seek to join a collaborative, data-driven team where I can scale customer operations and implement measurable quality improvements.

Experience

Service Quality Specialist I
Uber
Monitored and evaluated customer interactions to ensure compliance with quality standards, provided coaching to enhance service delivery, and analyzed service metrics to identify trends and close performance gaps.
Quality AssuranceCoachingCustomer ExperienceData AnalysisReportingCross Functional CollaborationCRM
Support Agent, Groceries & Retail
Uber
Developed and executed onboarding and training for Cornershop employees, provided live chat and outbound support to delivery partners in the US and Canada, and contributed to process documentation and tool optimization; awarded ComOps Support Superstar.
OnboardingTrainingCRM

Education

School of Entertainment & Design Technology
Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.
Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.
Miami Dade College
Associate of Arts in Business Administration from Miami Dade College focused on foundational business principles and administrative practices.

Loading profile…

About

Experience

Service Quality Specialist I

Uber

Monitored and evaluated customer interactions to ensure compliance with quality standards, provided coaching to enhance service delivery, and analyzed service metrics to identify trends and close performance gaps.

Quality AssuranceCoachingCustomer ExperienceData AnalysisReportingCross Functional CollaborationCRM

Support Agent, Groceries & Retail

Uber

Developed and executed onboarding and training for Cornershop employees, provided live chat and outbound support to delivery partners in the US and Canada, and contributed to process documentation and tool optimization; awarded ComOps Support Superstar.

OnboardingTrainingCRM

Education

School of Entertainment & Design Technology

Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.

Miami Dade College

Associate of Arts in Business Administration from Miami Dade College focused on foundational business principles and administrative practices.

Daniel Cardozo Morales

About

Experience

Service Quality Specialist I

Support Agent, Groceries & Retail

Education

School of Entertainment & Design Technology

Miami Dade College

Daniel Cardozo Morales

About

Experience

Service Quality Specialist I

Support Agent, Groceries & Retail

Education

School of Entertainment & Design Technology

Miami Dade College

Shopping Operations Manager

Customer Service Representative