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Head of Data, IT, and Systems
IT and Data Specialist, Project Management background. Currently an IT and Systems division head.
South AfricaHead of Data, IT, and Systems at Khanyi Solutions
Managed the day-to-day operational activities within the Data, Systems, and IT department, ensuring compliance with SLA requirements and staff KPIs. Consulted with customers on business and technical issues, compiled status reports, and conducted regular meetings.
Data ManagementSLA ManagementKPIsReportingBudget Management
Managed the Systems and Revenue Department, overseeing daily operations and ensuring SLA compliance. Liaised with internal and external stakeholders, including clients, suppliers, and customers, reporting directly to the Executive Director.
Systems ManagementRevenue ManagementStakeholder ManagementClient RelationsSupplier ManagementOperational ManagementBudget Management
Acquired a Bachelor's degree in Computer Science and Information Technology. Gained foundational knowledge and skills in various aspects of computer science.
Completed a short course focusing on Project Management for Engineers and Technicians. Developed skills in managing engineering and technical projects.
Managed IT and Energy Management System projects, overseeing planning, execution, monitoring, and closure phases. Integrated hardware and software, built SCADA pages, and performed database administration tasks.
Project ManagementSystem IntegrationDatabase AdministrationMicrosoft SQLData AnalysisION Enterprise
Performed month-end services, conducted weekly site visits for problem identification and rectification, and ensured daily data availability and integrity. Handled client queries, provided analysis, and generated daily reports.
Data AnalysisIT SupportClient Query ResolutionData IntegrityReportingProblem Solving
Provided desktop support, including installation, configuration, and maintenance of programs like SAP. Handled telephone inquiries and resolved technical issues for government organizations.
Desktop SupportInstallationConfiguration ManagementSAPTechnical SupportTroubleshootingTelephone EnquiriesIT Maintenance
Assisted with ICDL and monitored Micro-lab access, maintained Micro-Lab assets, and provided assistance in the registration process. Offered support for computer programming subjects, software, and hardware.
IT SupportHardwareSoftware supportComputer Programming Assistance
Performed office administration duties and data capturing using Microsoft Office tools. Handled telephone inquiries and managed general office tasks.
Office AdministrationMicrosoft OfficeTelephone EnquiriesAdministrative Support
Profile sourced from Himalayas.